Shipping Policy
Last updated: September 10, 2026
1. Where we ship from
All orders are packed and dispatched from Huidong County, Huizhou City, Guangdong, China, close to the footwear production lines where our goods are made.
2. Freight is quoted, not calculated at checkout
We ship wholesale footwear worldwide. Because freight cost depends on total weight, volume, destination country, and current carrier rates, shipping is quoted per order rather than calculated automatically in the cart.
After you place an order or send an enquiry, we confirm stock, weight, and the shipping options available, and send you a written quotation that includes freight. Your order is dispatched only after you approve the quotation in writing.
3. Shipping methods
- Express courier (DHL / FedEx / UPS): used for samples, small trial orders, and urgent shipments
- Air freight: used for medium to large orders where speed matters
- Sea freight: the most economical option for large volume orders and full cartons
We will recommend the best option for your order, and you make the final choice.
4. Processing time
- In-stock items: dispatched within 2–4 business days of payment confirmation
- Production orders: the lead time is stated in your quotation, and typically runs 7–15 business days depending on quantity and specification
- Custom and OEM orders: confirmed in writing before production starts
Processing time is counted from the later of payment confirmation and written approval of artwork, samples, or specifications.
5. Estimated transit time
- Express courier: 3–7 business days
- Air freight: 7–12 business days
- Sea freight: 25–45 days, depending on destination port
These are carrier estimates, not guarantees. Customs inspection, weather, and peak season can extend transit time. We are not liable for delays caused by events outside our control.
6. Duties, taxes, and customs
Import duties, VAT, GST, and any customs clearance charges at the destination are the buyer’s responsibility and are not included in the product price or in our freight quotation, unless we state otherwise in writing for a specific order.
We provide the commercial invoice and packing list needed for clearance. We cannot control how long customs takes, and we are not responsible for delays caused by customs procedures.
If a shipment is refused by the buyer or abandoned at customs, the buyer is responsible for the freight cost in both directions and any charges incurred. No refund is issued in that case.
7. Tracking
Once your order is dispatched, we send the tracking number and carrier details to the email address or WhatsApp number on your order. Tracking information may take up to 48 hours to activate.
8. Lost, held, or damaged parcels
Report any of the following within 7 days of the delivery or last tracking update:
- Parcel marked delivered but not received
- Parcel held by customs or by the carrier for missing information
- Parcel damaged in transit
Send photos of the outer carton, the label, and the contents, plus the tracking record. We will open a case with the carrier and, where the loss or damage is covered, replace the goods or refund the affected items.
Claims for damage should be noted with the carrier at the time of delivery where possible, as many carriers require this to accept a claim.
9. Dropshipping and neutral packaging
For dropshipping orders we ship in neutral packaging. We do not include invoices, price lists, hang tags, branded inserts, or any of our own marketing material in the parcel, so that your customer relationship stays yours.
If you want your own logo or hang tag applied, provide print-ready artwork and allow additional lead time. You can also ask us to ship without any labels and apply your own labels after arrival.
Carton markings are kept neutral and do not show our website, our brand, or our contact details.
10. Combined shipping and split shipments
Where an order contains both in-stock and production items, we may split the shipment so that available goods are not held back. Where this happens, additional freight may apply and will be quoted before dispatch.
11. Contact
Shipping questions: shaoleslie888@outlook.com or WhatsApp +86 136 2277 7479. Please quote your order number.